1. General Provisions
Chengdu Greatway Tour Co., Ltd. (hereinafter referred to as “we” or “the Company”) attaches great importance to your privacy and the protection of your personal information. This policy is intended to clearly explain how we collect, use, store, share, and protect your personal information, and to inform you of your rights.
This policy applies to any information you provide in connection with inquiries, bookings, participation, after-sales service, or any other activities related to the Company.
2. Scope of Information Collection
Basic Identification Information
Name, gender, date of birth, nationality, type and number of identification documents (e.g., passport, ID card), visa information, photos, etc.
Contact Information
Mobile phone number, email address, mailing address, emergency contact name and details.
Travel and Preference Information
Booking records, departure dates and destinations, special requirements (such as dietary preferences, accessibility needs, arrangements related to religious beliefs, etc.).
Payment and Transaction Information
Bank account details, credit card information, invoice title, payment records (collected only during the transaction process and transmitted through secure channels).
Special Sensitive Information (if applicable)
Health conditions, allergy history, travel insurance information (collected only when necessary to arrange travel safety and health protection, and used only with your consent).
3. Purpose of Information Use
We will only use your personal information under the following circumstances:
Travel Service Arrangements: Including booking and confirming flights, hotels, transportation, activities, etc.
Customer Communication: Providing itinerary change notices, emergency alerts, cultural and safety reminders, etc.
Legal Compliance: Providing information to immigration authorities, customs, hotels, or other necessary agencies as required by applicable laws and regulations.
Service Optimization: Improving our products, service quality, and customer experience.
Marketing and Promotion (subject to separate consent): Sending promotional offers, new product introductions, or survey invitations with your consent.
4. Information Storage and Protection
Storage Method
Customer data is stored on encrypted internal servers and secure cloud backup systems, with access granted only to authorized personnel under a tiered permission system.
Security Measures
Regular updates of firewalls and antivirus systems;
Privacy protection training and confidentiality agreements for employees handling personal information.
5. Information Sharing and Disclosure
We will not sell your personal information to any third party. We will only share or disclose your information under the following circumstances:
Contract Fulfillment Necessity
Providing necessary information to service partners (such as airlines, hotels, transport companies, local DMCs, guides), ensuring that these partners take reasonable measures to protect your data.
Legal Requirements
Disclosing information in response to lawful requests from judicial authorities, law enforcement agencies, or government departments.
Emergency Situations
Providing necessary information to medical institutions, insurance companies, or rescue organizations in events involving threats to your life, health, or property safety.
6. Your Rights
You have the following rights regarding your personal information:
Right to Access: To request access to the personal information we hold about you.
Right to Rectification: To request correction of inaccurate or incomplete information.
Right to Erasure: To request deletion of your personal information (within the limits permitted by law).
Right to Withdraw Consent: To withdraw your consent to receive marketing communications at any time.
Right to Complain: To lodge a complaint with the relevant regulatory authority if you believe our processing of your information infringes your rights.
7. Cross-Border Transfers
Due to the nature of our services, some of your information may be transferred to overseas partners (such as foreign hotels, airlines, etc.). We will ensure that such cross-border transfers comply with the requirements of Chinese laws and regulations and that appropriate protection measures are in place.
